Many of our products are handcrafted by skilled artists and artisan using traditional techniques and high-quality materials. These handmade items are unique and often made in small batches, which means you're getting something truly special and not mass-produced.
We collaborate with independent BC Metis artists and business owners across BC and Canada. Each artist is compensated fairly and all of our collections go back to supporting small business, MNBC and our local communities.
Yes! Many of our artisans offer customization. Check out the Artisan Directory, product page or contact the artist directly to discuss your request.
Most orders are processed within 2–5 business days. Shipping times vary depending on location and the item, especially for made-to-order or customized products. Estimated delivery time is provided at checkout or from the artist who is custom creating something for you.
Yes, we ship worldwide! International shipping costs and times will vary based on destination. Customs or import duties may apply depending on your country's regulations.
We accept returns within 14 days of delivery for most items. Custom or personalized items are typically non-refundable. Please review our full Return Policy.
We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage. We’ll arrange a replacement or refund right away.
Avoid strong/toxic cleaning agents and direct sunlight and keep stored in a safe place. Handle with extra care.
Not yet. We plan to offer this in the near future and are looking for sustainable local materials to gift wrap your items as environmentally friendly as possible!
You can reach us via our Contact Us, email at store@mnbc.ca, or you can leave a message at MNBC during business hours (Mon–Fri, 8:30am–4:30pm PMT) by calling 1-800-940-1150.
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